Privacy Policy

Privacy Policy

We take the privacy of all users of this Website seriously. This Privacy Policy sets out the data processing practices carried out through your use of this Website and any other electronic communications networks provided by the H.J. Heinz Company Limited ("Heinz"). You should read it in conjunction with the Terms (as defined above), of which this Privacy Policy forms part. If you have any requests concerning your personal information or any queries with regard to this Privacy Policy, please contact the Data Protection Officer at careline-team@heinz-careline.co.uk or at H.J. Heinz Company Limited, South Building, Hayes Park, Hayes, Middlesex UB4 8AL.


Information collected


We collect personal information from visitors to this Website through the use of online forms and surveys every time you e-mail us your details when you enter prize draws and competitions or you volunteer to take part in any advertising campaigns  This information will include details such as your name, your address, your e-mail address and some other optional information about yourself. We may also collect information about your purchases of our products via the coupons you redeem from time to time. We may also automatically collect additional information about your visit to this Website. See "Use Of Cookies" below for more details. 

How do we use your personal information?


Any personal information relating to you will be used by us in accordance with current data protection legislation and this Privacy Policy. We process personal information collected via this Website for the purposes of registering you online, providing and personalising our services, dealing with your inquiries and requests, administering membership records, carrying out market research campaigns and providing you with information about infant feeding and the products we market.

We may use your personal information for administrative purposes and future enhancing of the Website to meet your needs as well as for advertising, marketing and promotional purposes for which we may contact you by email, telephone, post and SMS.

From time to time, we may ask you for data of a sensitive personal nature, such as data relating to your and your baby's dietary preferences and personal health. By providing us with such information, you consent to the processing of such sensitive data.

 

If you object to the use of your data in any of the ways we have detailed in this Privacy Policy and/or you object to us contacting you by the methods referred to above, then please contact the Data Protection Officer at careline-team@heinz-careline.co.uk or write to H.J. Heinz Company Limited, South Building, Hayes Park, Hayes, Middlesex UB4 8AL.

Use of cookies


When you visit this Website, we may send you a cookie. A cookie is a small file sent by a web server to a web browser which enables the server to collect information from the web browser.

 

We may use cookies to help us to recognise you when you next visit this Website so that (where required by law) you do not have to accept a disclaimer each time you access certain sections of this Website. Cookies may also be used to note the pages that you visit. This will allow us to enhance your experience of this Website and present you with a personalised version of this Website. We may also use cookies to compile anonymous statistics about your browsing patterns and to build up a demographic profile. Should we use cookies in this way, you will not be personally identified and any information collected will only be used in aggregate form for reporting purposes.

 

You are not obliged to accept any cookies and most browsers allow you to decline the acceptance of cookies. Please note that if you do so, you will (where required by law) have to accept a disclaimer before accessing certain sections of this Website.  If you want to know how to do this, please look at the Help menu on your browser or contact your system administrator. Please note that if you disable any cookies, certain services or pages on this Website may not be available to you.

 

Disclosures


We will only disclose personal information to other companies within our group of companies and to any successors in title to our business and to suppliers we engage to process data on our behalf but only for the purposes described in this Privacy Policy. Our group companies include H.J. Heinz Company Limited, H.J. Heinz Frozen & Chilled Foods Limited, Heinz Single Service Limited, HP Foods Limited and Lea & Perrins Limited..  A variety of brands are marketed by these companies including Farley's, Heinz Breakfast, Heinz Cook At Home, Heinz Mum's Own Recipe and Heinz Taste of Home.

 

We will not disclose your personal information to any other third parties, though we reserve the right to disclose your personal information to government bodies and law enforcement agencies (once we are reasonably satisfied as to the circumstances surrounding the request), to third party companies to help us operate our systems properly and to protect our users and ourselves.

We may also use and disclose information in aggregate (so that no individuals are personally identified) for strategic development purposes.



Other websites


Our Website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect personal information from you, which will be used by them in accordance with their respective privacy policies, which may differ from ours. We are not responsible for the privacy or data collection practices of these websites and we would encourage you to read all applicable terms, conditions and privacy statements when accessing these websites.



Prize Draws and Competitions


From time to time, where permissible we may run prize draws and competitions on this Website and we may also contact you to let you know that such prize draws and competitions are available to enter. Entry to these prize draws and competitions is entirely voluntary and you are under no obligation to enter. Should you choose to enter, we recommend that you read and print out the terms and conditions of the prize draw or competition in question, as these may include additional information about how we may use your data in relation to that particular prize draw or competition. Should you choose to enter, you may rest assured that we will treat any personal information that you provide to us with the same high standards as all other personal information.

 

Promotional Activities

 

From time to time, you may volunteer to take part in a promotional campaign ("Campaign") as part of which images or you and your baby and your names may be featured. Such Campaign may involve the uploading of personal information onto a protected area of the website in which case you expressly acknowledge and agree that:

(i)  Heinz may process and retain your personal data for use strictly in relation to the Campaign; and

(ii) any personal data you provide will only be used by Heinz and, to the extent necessary, the creative agencies appointed by Heinz to work on the Campaign solely for the production of the advertising and promotional materials (the "Materials") associated with the Campaign and any such personal data will not be sold or made available to third parties without your permission; and

(iii) Heinz, its affiliate companies and the creative agencies associated with the Campaign will take all reasonable steps to protect your personal data including holding such data within a protected area of its system accessible only by nominated Heinz employees and creative agency personnel.

 

Surveys


We are always looking to improve the quality of the informational and education information available on this Website.  To do this, we may from time to time contact you to solicit your opinions and views. Your participation in these surveys is wholly voluntary. Should you choose to participate, you may rest assured that we will treat any personal information that you provide to us with the same standards as all other personal information.

 

Tell a Friend Opportunities


From time to time we may invite you to submit personal information about your friends and family who you believe may be interested in the information provided on this Website and our products and services. You should only submit such information to us once you have obtained the prior consent of the individuals concerned to make the disclosures in question. 

Access Right


You have the right to ask for a copy of the personal data that we hold about you (for which we may charge a small fee) and to correct any inaccuracies. To obtain a copy of the personal information we hold about you, please contact the Data Protection Officer at careline-team@heinz-careline.co.uk or at H.J. Heinz Company Limited, South Building, Hayes Park, Hayes, Middlesex UB4 8AL.



Transfers of your data overseas


Given that the Internet is a global medium, using the Internet to collect and process personal data necessarily involves the transmission of data to countries within and outside of the European Economic Area. Therefore, by using this Website and providing us with your personal information, you consent to the transfer of your personal information for the purposes detailed above to countries which may not have the same level of protection for personal data as the UK. 

Notification of changes


From time to time, we may update this Privacy Policy. Should this happen, we will detail the changes on this web page. Please check here regularly for any updates to this Privacy Policy. 

Miscellaneous


To ensure that we follow your instructions correctly and to improve our service to you through the training of our staff, we may monitor telephone calls between you and us. 

Data protection information


You can obtain information about the UK's data protection regime by visiting the Information Commissioner's website athttp://www.ico.gov.uk


H.J. Heinz Company Limited (Company No. 147624 , VAT no. 645027255) registered in England , registered office address at South Building, Hayes Park, Hayes, Middlesex, UB4 8AL

 

© 2010 H.J. Heinz Company Limited. All Rights Reserved

Information on website is only intended for use by residents of the UK.